Responsible Gambling at Casino Mro

At Casino Mro, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Mro takes responsible gambling seriously. We actively work to prevent problem gambling by offering a range of player protection tools, promoting awareness, and cooperating with recognised support organisations in New Zealand. Our responsible gambling framework is reviewed and updated regularly — this page reflects our current policies as of June 2026.

Who Can Play at Casino Mro?

Casino Mro strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a player is underage, we will immediately suspend their account and investigate. We also strongly recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites.

Recognising Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Gamble to escape stress, anxiety, or depression
• Chase losses by placing larger bets
• Lie to family or friends about your gambling habits
• Neglect work, family, or personal responsibilities due to gambling
• Feel anxious, irritable, or restless when not gambling
• Borrow money or sell possessions to fund gambling
• Feel unable to stop gambling even when you want to

If any of these signs apply to you, we encourage you to use our self-help tools or contact a support service immediately.

Player Protection Tools

Casino Mro provides a comprehensive set of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.

Loss Limits

Set a maximum amount you are willing to lose within a defined time period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets.

Session Time Limits

Set a maximum duration for each gambling session. You will receive a notification when your session limit is approaching and will be automatically logged out when it is reached.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your current session. Reality checks can be set at intervals of 15, 30, 45, or 60 minutes.

Cooling-Off Period

If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.

Self-Exclusion

If you need a longer break, you can self-exclude from Casino Mro for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, you will not receive any promotional communications, and you will not be able to reopen your account until the exclusion period has ended. Permanent self-exclusion cannot be reversed.

To activate self-exclusion, go to your account settings or contact our support team at [email protected].

Account Closure

You may close your account at any time by contacting our customer support team. If you are closing your account due to gambling-related concerns, please let us know so we can apply appropriate safeguards.

How to Set Your Limits

1. Log in to your Casino Mro account
2. Navigate to Account Settings
3. Select Responsible Gambling
4. Choose the tool you wish to activate and follow the on-screen instructions

If you experience any difficulty setting limits, please contact our support team 24/7 at [email protected] or via live chat on our website.

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Never chase your losses
• Take regular breaks during your gaming sessions
• Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Treat gambling as entertainment, not as a source of income

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by problem gambling, including family members and whānau.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support by phone, text, and online chat for anyone affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem.

• Website: www.gamblersanonymous.org.nz

Ministry of Health — Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services available across the country.

• Website: www.health.govt.nz

Parental Controls

If you share a device with children or young people, we strongly recommend installing parental control software to block access to gambling websites. The following tools are available for free or at low cost:

• Net Nanny
• CyberPatrol
• GamBlock
• BetBlocker (free)

Our Responsible Gambling Training

All Casino Mro customer support staff receive regular training in responsible gambling practices. Our team is equipped to identify signs of problem gambling and to assist players in accessing the tools and support they need. If a member of our team identifies concerning behaviour in your account, they may reach out to you proactively to offer assistance.

Contact Us

If you have any questions about our responsible gambling policies or need help activating any of our player protection tools, please do not hesitate to contact us:

• Email: