Privacy Policy

Effective Date: August 1, 2026

Welcome to Mro Casino. We value your privacy and are committed to protecting your personal information in accordance with New Zealand’s Privacy Act 2020 and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other contact details you provide when registering or communicating with us.
• Account Information: Username, password, transaction history, and gaming activity.
• Payment Information: Credit/debit card details, bank account information, or other payment method details necessary to process deposits and withdrawals.
• Technical Data: IP address, browser type, device information, operating system, and usage data collected automatically through cookies and similar technologies.
• Verification Data: Identification documents and information required to comply with legal and regulatory requirements, including age verification and anti-money laundering checks.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our casino services.
• Verify your identity and comply with legal obligations.
• Process transactions and manage your account.
• Communicate with you about your account, promotions, and updates.
• Improve our website, services, and customer support.
• Prevent fraud, money laundering, and other illegal activities.
• Comply with regulatory requirements and respond to lawful requests.

3. Disclosure of Your Information

We may share your personal information with:

• Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
• Regulatory authorities, law enforcement agencies, and other government bodies as required by law or to protect our rights.
• Affiliated companies within the Mro Casino group for internal business purposes.

We do not sell or rent your personal information to third parties for marketing purposes.

4. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand, including countries that may not have the same level of data protection laws. We ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under New Zealand law, you have the right to:

• Access and request a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and regulatory exceptions.
• Withdraw consent where processing is based on your consent.
• Object to certain processing activities.

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Mro Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland 1010, New Zealand

Thank you for trusting Mro Casino with your personal information.